Auto dialer – An inevitable gadget for Call centers

An auto dialer is an electronic device or equipment that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been recognized through the telephone exchange the auto dialer will pronounce verbal messages or pass on digital data like SMS messages to the called authority.

Auto dialer system is considered as a software program that can be used to call thousands of numbers automatically from a phone list or database. An auto dialer can typically be configured to leave messages for people on answering machines, receive touchtone or recorded responses, or merely dial the telephone numbers for an operator or agent. Some systems that perform a call transfer to an operator when a call is answered by a person is called as a predictive dialer. Auto dialers are widely used for customer support in call centers and telemarketing.

The technology behind the auto dialer is the ability to detect live human pickup and answering machine. Since there is no sign or hardware signal when a call is attended by an answering machine or voice mail system, auto dialer systems have to analyze incoming audio in order to make a prediction. At present, there is no algorithm that can achieve 100% accuracy for this facility.

Auto dialer is an essential system in all call center solutions and contact centers for quality monitoring, phone answering system, business phone solutions and agent performance management features that you will find in any contact center system, all integrated and bundled in one solution at a fraction of the cost.

3G VAS- A significant Mobile value added service

Mobile value-added services including 3G VAS are those services that provide segregation and the facility for mobile operators to charge a premium price. Mobile VAS include non-voice highly developed messaging services such as SMS, MMS, MIM and wireless data services based on wireless data bearer technologies such as WLAN, GPRS and WAP with VAS applications including mobile gaming facility. Mobile Value-added services is floating for exponential enlargement with more countries advancing towards 3G & 4G, enabling ever more services being offered over mobiles. The share of revenues from VAS is rising for telecom operators.

For mobile advertisers and operators, success of VAS has turn out to be important for their growth. This has led to a sharp focus on promotion & tie-ups and a somewhat limited focus on development of content. Most of the mobile operators are trying to innovate in their VAS contributions and create eye-catching differentiation for their offerings. Operators are facing intense competition and the margins from their voice businesses are very declining. Thus they are looking at VAS as the next sign for growth. It has become the flywheel of telecom development and a large mass of revenue for operators is likely to come from VAS services in the coming years.