All services other than peer-to-peer calling come under Value Added Service in Telecom industry. This includes SMS & DATA services also. However as the industry is dynamic and growing, the definition of VAS changes from time to time. For example, many operators do not consider Peer-to-Peer SMS as part of VAS revenue since SMS as a product is now commoditized. Likewise data revenue is shown as a separate revenue stream by some operators.
The Mobile Value added services like music, ring tones and games which are called as entertainment VAS, are very popular and have contributed considerably to the growth of VAS in India. On the other hand, services like news and information on bank account, real estate, education etc. are known as Info VAS.
A third category of VAS which is emerging now is the M-Commerce VAS which allows consumers to conduct transactions like banking and payment through mobile phone. These services are in a very nascent phase now in India.
The revenue potential of these three types of VAS depends on apparent value and practical value. The perceived value is based on the intangible benefits like emotional benefits. In the case of CRBT, the perceived value is much higher than the actual value to the end user. Practical value on the other hand depends on the tangible benefits like the convenience and saving of time and money to the user. Presently the Indian VAS industry is driven by film, music and cricket based VAS which has a very high perceived value.
The VAS services are difficult to handle entirely in-house as it involves huge capex and manpower resource. This led to the involvement of multiple entities like Content owner, aggregator, and technology enabler in the VAS value chain.
Fax Server is an instrument which receives documents from users on your network, converts them to faxes, and then sends them over the telephone line or Internet. It also receives incoming faxes, stores them, and sends them along to individual users. Users on your network can send documents to the fax server in a couple of ways. They can mail them to the server or use a Web interface to upload the document to the server.
Uploading faxes through a Web interface requires special client software, but most fax software programs are not overly costly.
To obtain incoming faxes, the fax software can send users a mail with their fax document attached as a PDF file. Instead, users can often check the file directory where the faxes are stored on the server, or they can use client software to log in through a Web interface and view the received documents.
Fax Server Benefits
There are several advantages to a fax server setup. The first and most obvious is that employees don't have to leave their desks to fax; they can simply send and receive from their workstations. Secondly, fax servers can handle a good deal of fax traffic by storing and queuing up the documents that need to be sent. The server will send the faxes in the order in which it receives them.
Another key benefit is that since they are transmitted in digital form, documents don't have to be printed before they are faxed. This saves both paper and printer ink. What's more, incoming faxes can be printed on a standard printer, Providing more readability than documents printed on a fax machine.
A competent client call-service has been a problem for many years already. Call-center service history on track long before VoIP and Unified Communications technologies appeared on the scene.
First thing is call-centers were based on traditional analogue phone systems. Operators worked in vast offices, with their phones allied to a PBX with call-center software. Speedy computerization process of the late 80’s - early 90’s direct to a computer-to-telephone integration (CTI) that in its turn made possible integration of the call-center service with CRM-systems and other venture software.
Lastly, with the emergence of VoIP and Unified Communications technologies, call-centers were switched to IP-platform and call-center software obtained new features that allow processing customer requests received by e-mail, internet and so on. These all lead to the creation of IP Contact Centers that today dominate the IP-telephony networks market.
IP Contact Center – the Advantages of VoIP
The main aim of the IP Contact Center is to provide the business with an integrated platform dealing out all the client requests regardless of its source.
Another plus of an IP Contact Center is its geographical independence in deployment - the operator of your contact center only needs to be connected to your enterprise LAN to recognize and process client requests.
As an IP-Contact Center processes all the client requests with a unified IP-platform, it allows you to unify the client service business processes and manage them centrally. With a unified IP Contact Center, you don’t have to support several business processes for processing client requests, received from several sources.
Digital systems, also called as digital Voice logger, have become the broadly used and most in-demand alternative among the masses. These systems generally come with a proprietary box which is hooked into the phone system. Users can truly enjoy the reviewing of telephone recordings with these systems which are equipped with numerous advanced and impeccable features.
This information can be shared with your clients while hanging over the telephones. You can easily overcome such type of issues only after recording of all the discussions you have made during the telephonic conversation. An alternative, which is also known as voice logging, has hit the market today positively providing the users with the facility of recording audio files on a regular basis. With the help of these systems, you can record telephone lines or business radio channels.
Apart from providing the facility of keeping all your important records, this alternative is also helpful in increasing security as well as improving customer service. Digital Voice logger has become a common option for those who want to review telephone recordings precisely with desktop screen capture and quality.
Voice loggers can be defined through three categories. These categories may be analog tape systems, digital systems and Software only systems. There are number of businesses which prefer to go with the older model reel-to-reel tape in order to record multiple phone lines. These businesses also hook up individual cassette tape recorders to each individual phone. There is also a possibility of hooking up micro-cassette tape recorders to each individual one. Users have to pay extra on the maintenance of analog tape which is not found easily in comparison to digital systems.
Many important negotiations that happen on the phone often get lost in translation while being conveyed from one party to the next. And in certain cases, many might contain really sensitive or important information that has to be conveyed as it is. However, if the same is not done due to lack of a Voice logger system, it could lead to quite a lot of problems in the future. In fact, it might well be the deciding factor in a make-or-break situation for any business. But if such a system is in place, the benefits can be too many to count.
The important advantage of a voice logger system is obviously going to be the fact that one can have a proof of client conversations that can serve as reference in the times to come. This way, any issues or concerns that one might have can be discussed at any point in time taking the last conversation as a checkpoint. What's more, not only can this facility give you the privilege of recording telephone lines, even business radio channels can be archived.
One of the areas that have benefited most from the introduction of this feature has been the customer care department of top companies across the world. Digital voice loggers are frequently used to quote examples of customer queries, and how executives are supposed to tackle them. Believe it or not, this has actually been one of the key selling points of this feature, since almost all major brands have a customer care section. Even in case of outsourced projects, the contact centers can certainly use this feature as a necessary addition to ensure that quality is maintained on all counts, irrespective of the client or domain.
Video conferencing software is certain applications which installed on computers that allow a person to view the video of the person whom he is connected to. This is called as video conferencing, and it is the latest technology used in most companies for effective and real-time communication. This software allows two or more individuals to connect in a single conference video-call.
There are many complicated video conferencing software available whose installation and use can be quite costly. However, there are some free software which provide the same features as the expensive ones, and can easily be downloaded from the Internet. Such software are primarily beneficial and convenient for smaller companies. They are not suitable for large companies due to their technical limitations. Below are some video conferencing software reviews that you may refer to for choosing the one appropriate for your organization.
Most of the people consider Windows Live Messenger this application as the best video conferencing software. This software is most suitable if you want to chat with friends and work colleagues, or use any such online communication facility. It provides the user with superfluity personalization alternatives and numerous other communication features. You are able to communicate without any disturbances, be it video conferences, voice communication, or any other virtual method of communication. Moreover, it is absolutely free for download. There are many video conferencing software reviews that have rated this software as one of the best conferencing tools.
Yahoo Messenger also falls under the best video conferencing software category. It has amazing video chatting facilities and functions, instant messaging, file sharing, and voice communications. The main feature is the video conferencing ability which provides live video conference with an adjustable screen. It also provides an easy-to-use interface which contributes to convenient interface navigation. It is freely available for download on the Internet.
Discussing important points over the telephones has become a trend of the present scenario. Sometimes you use the telephone to make a gossip with your friends, relatives or colleagues, while there is also a possibility of taking place an important conversation over it. So, how do you feel if your phone is disconnected instantly and you have missed the opportunity to record all the important points that are really important for your present project? Definitely, you would not like to stick with such things that can make this puzzle more complicated than before. The best idea would be to find an alternative that can help you to overcome such issues. Hence, the time has come when you need to know about such option also known as voice logging through which you can record audio file on a regular basis. The Digital voice logger helps you in reviewing the telephone recordings with an ease in the presence of desktop screen capture and quality.
The Voice logger systems record not only telephone lines, but they also work well when it comes to recording of the business radio channels. In addition to that, this method also helps its users in enhancing their customer service as well as increasing their security.
There are three major types of voice loggers. These types may be digital systems, analog tape systems and software only systems. Some businesses use the older model reel-to-reel tape when the responsibility of recording the multiple phone lines falls on their shoulders. Digital voice loggers, also referred to as digital systems, have a proprietary box which starts working when it is hooked into the phone system. These systems are available in the market with effective and impeccable features that make the reviewing process of the telephone recordings quite interesting. In addition, these systems also allow the users to enjoy the live conversations over the Internet, no matter whatever the distance is between you and your clients.
All services other than peer-to-peer calling come under Value Added Service in Telecom industry. This includes SMS & DATA services also. However as the industry is dynamic and growing, the definition of VAS changes from time to time. For example, many operators do not consider Peer-to-Peer SMS as part of VAS revenue since SMS as a product is now commoditized. Likewise data revenue is shown as a separate revenue stream by some operators.
