Fax Server is an instrument which receives documents from users on your network, converts them to faxes, and then sends them over the telephone line or Internet. It also receives incoming faxes, stores them, and sends them along to individual users. Users on your network can send documents to the fax server in a couple of ways. They can mail them to the server or use a Web interface to upload the document to the server.
Uploading faxes through a Web interface requires special client software, but most fax software programs are not overly costly.
To obtain incoming faxes, the fax software can send users a mail with their fax document attached as a PDF file. Instead, users can often check the file directory where the faxes are stored on the server, or they can use client software to log in through a Web interface and view the received documents.
Fax Server Benefits
There are several advantages to a fax server setup. The first and most obvious is that employees don't have to leave their desks to fax; they can simply send and receive from their workstations. Secondly, fax servers can handle a good deal of fax traffic by storing and queuing up the documents that need to be sent. The server will send the faxes in the order in which it receives them.
Another key benefit is that since they are transmitted in digital form, documents don't have to be printed before they are faxed. This saves both paper and printer ink. What's more, incoming faxes can be printed on a standard printer, Providing more readability than documents printed on a fax machine.
A competent client call-service has been a problem for many years already. Call-center service history on track long before VoIP and Unified Communications technologies appeared on the scene.
First thing is call-centers were based on traditional analogue phone systems. Operators worked in vast offices, with their phones allied to a PBX with call-center software. Speedy computerization process of the late 80’s - early 90’s direct to a computer-to-telephone integration (CTI) that in its turn made possible integration of the call-center service with CRM-systems and other venture software.
Lastly, with the emergence of VoIP and Unified Communications technologies, call-centers were switched to IP-platform and call-center software obtained new features that allow processing customer requests received by e-mail, internet and so on. These all lead to the creation of IP Contact Centers that today dominate the IP-telephony networks market.
IP Contact Center – the Advantages of VoIP
The main aim of the IP Contact Center is to provide the business with an integrated platform dealing out all the client requests regardless of its source.
Another plus of an IP Contact Center is its geographical independence in deployment - the operator of your contact center only needs to be connected to your enterprise LAN to recognize and process client requests.
As an IP-Contact Center processes all the client requests with a unified IP-platform, it allows you to unify the client service business processes and manage them centrally. With a unified IP Contact Center, you don’t have to support several business processes for processing client requests, received from several sources.
Digital systems, also called as digital Voice logger, have become the broadly used and most in-demand alternative among the masses. These systems generally come with a proprietary box which is hooked into the phone system. Users can truly enjoy the reviewing of telephone recordings with these systems which are equipped with numerous advanced and impeccable features.
This information can be shared with your clients while hanging over the telephones. You can easily overcome such type of issues only after recording of all the discussions you have made during the telephonic conversation. An alternative, which is also known as voice logging, has hit the market today positively providing the users with the facility of recording audio files on a regular basis. With the help of these systems, you can record telephone lines or business radio channels.
Apart from providing the facility of keeping all your important records, this alternative is also helpful in increasing security as well as improving customer service. Digital Voice logger has become a common option for those who want to review telephone recordings precisely with desktop screen capture and quality.
Voice loggers can be defined through three categories. These categories may be analog tape systems, digital systems and Software only systems. There are number of businesses which prefer to go with the older model reel-to-reel tape in order to record multiple phone lines. These businesses also hook up individual cassette tape recorders to each individual phone. There is also a possibility of hooking up micro-cassette tape recorders to each individual one. Users have to pay extra on the maintenance of analog tape which is not found easily in comparison to digital systems.
Many important negotiations that happen on the phone often get lost in translation while being conveyed from one party to the next. And in certain cases, many might contain really sensitive or important information that has to be conveyed as it is. However, if the same is not done due to lack of a Voice logger system, it could lead to quite a lot of problems in the future. In fact, it might well be the deciding factor in a make-or-break situation for any business. But if such a system is in place, the benefits can be too many to count.
The important advantage of a voice logger system is obviously going to be the fact that one can have a proof of client conversations that can serve as reference in the times to come. This way, any issues or concerns that one might have can be discussed at any point in time taking the last conversation as a checkpoint. What's more, not only can this facility give you the privilege of recording telephone lines, even business radio channels can be archived.
One of the areas that have benefited most from the introduction of this feature has been the customer care department of top companies across the world. Digital voice loggers are frequently used to quote examples of customer queries, and how executives are supposed to tackle them. Believe it or not, this has actually been one of the key selling points of this feature, since almost all major brands have a customer care section. Even in case of outsourced projects, the contact centers can certainly use this feature as a necessary addition to ensure that quality is maintained on all counts, irrespective of the client or domain.
Video conferencing software is certain applications which installed on computers that allow a person to view the video of the person whom he is connected to. This is called as video conferencing, and it is the latest technology used in most companies for effective and real-time communication. This software allows two or more individuals to connect in a single conference video-call.
There are many complicated video conferencing software available whose installation and use can be quite costly. However, there are some free software which provide the same features as the expensive ones, and can easily be downloaded from the Internet. Such software are primarily beneficial and convenient for smaller companies. They are not suitable for large companies due to their technical limitations. Below are some video conferencing software reviews that you may refer to for choosing the one appropriate for your organization.
Most of the people consider Windows Live Messenger this application as the best video conferencing software. This software is most suitable if you want to chat with friends and work colleagues, or use any such online communication facility. It provides the user with superfluity personalization alternatives and numerous other communication features. You are able to communicate without any disturbances, be it video conferences, voice communication, or any other virtual method of communication. Moreover, it is absolutely free for download. There are many video conferencing software reviews that have rated this software as one of the best conferencing tools.
Yahoo Messenger also falls under the best video conferencing software category. It has amazing video chatting facilities and functions, instant messaging, file sharing, and voice communications. The main feature is the video conferencing ability which provides live video conference with an adjustable screen. It also provides an easy-to-use interface which contributes to convenient interface navigation. It is freely available for download on the Internet.
Discussing important points over the telephones has become a trend of the present scenario. Sometimes you use the telephone to make a gossip with your friends, relatives or colleagues, while there is also a possibility of taking place an important conversation over it. So, how do you feel if your phone is disconnected instantly and you have missed the opportunity to record all the important points that are really important for your present project? Definitely, you would not like to stick with such things that can make this puzzle more complicated than before. The best idea would be to find an alternative that can help you to overcome such issues. Hence, the time has come when you need to know about such option also known as voice logging through which you can record audio file on a regular basis. The Digital voice logger helps you in reviewing the telephone recordings with an ease in the presence of desktop screen capture and quality.
The Voice logger systems record not only telephone lines, but they also work well when it comes to recording of the business radio channels. In addition to that, this method also helps its users in enhancing their customer service as well as increasing their security.
There are three major types of voice loggers. These types may be digital systems, analog tape systems and software only systems. Some businesses use the older model reel-to-reel tape when the responsibility of recording the multiple phone lines falls on their shoulders. Digital voice loggers, also referred to as digital systems, have a proprietary box which starts working when it is hooked into the phone system. These systems are available in the market with effective and impeccable features that make the reviewing process of the telephone recordings quite interesting. In addition, these systems also allow the users to enjoy the live conversations over the Internet, no matter whatever the distance is between you and your clients.
A virtual video conferencing is used to deliver workshops, seminars or lectures to a large group of people over the internet by making use of Video Conferencing software. Webinars can be used for educational purposes, sales and marketing and even training. Usually there is one presenter delivering a message to the audience, with limited audience participation. Audience members may be invited to participate in a poll or survey, or ask questions.
Like a webinar, a "Webcast" is aimed towards a large audience and used for educational purposes, sales and marketing and training. Used mainly for announcements or broadcasting live events, Webcasts are typically much less of an interactive environment than a Webinar.
Also known as a "web meeting" or "online meeting" is basically a meeting held online. Most web conference applications allow you to share documents such as PowerPoint presentations, Word Documents, Excel Documents as well as multimedia files and slideshows. Unlike a webinar, web conferences are typically reserved for smaller audiences who are looking for more interaction and collaboration between attendees. Here are some other options that most web conferencing software are providing
•Ability to share applications and presentations •Unified web browsing •Remote computer control •File sharing •Ability to poll participants •Live or private chat •Record and archive meetings
There are many different ways to define a "Video Conference". It all depends on how the technology is being implemented. In general, a video conference is a way to conduct meetings through the use of video.
"Browser-based Video Conference" - Communication between two or more locations using video and an internet connection. There is normally no expensive software or hardware to install.
• "Desktop Video conferencing": Video conferencing on a personal computer - Usually used by individuals or in a one-on-one meeting.
• "Multipoint Video conferencing": Video conferencing with more than two locations/sites. • "Point to Point": A video conference between only two locations. • "Point to Multipoint": A video conference from one location to many locations.
When the time comes for your organization to jump into the world of virtual conferencing and collaboration, it is important for you to know all of the different options that are available to you and which one will best suit your needs.
Voice Authentication software is becoming a popular method of inputting text on a computer. For those who have challenges with typing or a physical disability, being able to speak commands to a computer or send an email without having to press a key can make a computer vastly more enjoyable to use. However, voice recognition software is not without potential problems and disadvantages.
Incorrectness and Slowness
Many people cannot type as fast as they speak. In theory, this should make voice recognition software faster than typing for entering text on a computer. However, this may not always be the case because of the proofreading and correction required after dictating a document to the computer. Although voice recognition software may interpret your spoken words correctly the majority of the time, you might still need to make corrections to punctuation. Additionally, the software may not recognize words such as brand names or uncommon surnames until you add them to the program's library of words.
Vocal Strain
By using voice recognition software with IVR India, you may find yourself speaking more loudly than in normal conversation. In 2000, Linda L. Grubbs of PC World magazine reported that this habit could lead to vocal cord injury. Although there is no definite scientific link established between the use of voice recognition software and damage to the voice, talking loudly for extended periods always carries the possibility of causing strain and hoarseness.
Environmental Factors
The perfect environment for any voice recognition program is a quiet one, especially if you do not own a microphone that filters out ambient noise. In a loud environment, voice recognition software may fail to recognize your voice, and may even try to generate text from voices heard in the background. On the other hand, you can type with a keyboard in any environment.
Fax Server is an instrument which receives documents from users on your network, converts them to faxes, and then sends them over the telephone line or Internet. It also receives incoming faxes, stores them, and sends them along to individual users. Users on your network can send documents to the fax server in a couple of ways. They can mail them to the server or use a Web interface to upload the document to the server.
