Voice logger is a simple voice recording device which is used in a number of business settings. Also known as a telephone recorder, the Voice logger is used by many corporations to log and record discussions between clients and customer service personnel, salespeople and prospective clients, and also any telephone communication desired by the corporation. Emergency support systems, police departments and other public service organizations also frequently make use of voice logging recorders as part of basic operations. There are two basic designs for the voice logger. One design is known as a vox mode recording format. This approach is often used for surveillance situations, as the recording process only initiates when the equipment picks up sound. Use of this type of voice logger is often preferred, as it eliminates the need to move through long periods of silence that may have occurred in between conversations.
A second option is the non-vox design. This is the most basic, and the oldest, type of voice logger technology. Here, the recording process is initiated and continues until the process is stopped, either manually or after a predetermined duration. Since this method does not rely on voice activation to trigger the recording process, this type of equipment creates an accurate record of how much time elapsed between active conversations.
Businesses sometimes use a voice logger as part of the training process for new salespeople or customer service personnel. As the new hire assumes his or her responsibilities, the logger may be used to ensure that the individual is following company policies and procedures when dealing with clients or prospective clients. The data obtained from the recording can be used to help refine and enhance the performance of the employee during those first few months of employment, helping to ingrain positive habits in the mind of the worker.
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