Wednesday, June 16, 2010

Advantages of Call centre Solutions

A call centre is often operated through an extensive open workstation that include a computer system for each call centre agents and a telephone set/headset inter connected to a telecom switch, and one or more stations. It can be independently operated or networked with additional centres. Usually it is linked to a corporate computer network, including mainframe systems, microcomputers and local area networks. Further, the voice and data path into the contact centre are linked through a set of new technologies like computer telephony integration (CTI).

Advantages of Call Centre Soltions are


• Highly Skilled professionals, customer support and technical service representatives

• Enhanced market coverage

• Speedy ramp-up, launch, and roll-out of new campaigns

• Experience with programs similar to yours

• Rapid reply to market conditions

• Experts in Account management

• Excellent reporting capabilities

• Market testing capabilities

• Remote call monitoring

• Helpdesk Services and remote troubleshooting of IT-related queries

• Improved Transaction Processing and Remote Network System

• Efficient Accounting Services Call Centers

• End-to-end Processing Services

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