A call centre is often operated through an extensive open workstation that include a computer system for each call centre agents and a telephone set/headset inter connected to a telecom switch, and one or more stations. It can be independently operated or networked with additional centres. Usually it is linked to a corporate computer network, including mainframe systems, microcomputers and local area networks. Further, the voice and data path into the contact centre are linked through a set of new technologies like computer telephony integration (CTI).
Advantages of Call Centre Soltions are
• Highly Skilled professionals, customer support and technical service representatives
• Enhanced market coverage
• Speedy ramp-up, launch, and roll-out of new campaigns
• Experience with programs similar to yours
• Rapid reply to market conditions
• Experts in Account management
• Excellent reporting capabilities
• Market testing capabilities
• Remote call monitoring
• Helpdesk Services and remote troubleshooting of IT-related queries
• Improved Transaction Processing and Remote Network System
• Efficient Accounting Services Call Centers
• End-to-end Processing Services
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