Voice Logger India - Baytalkitec

Voice logger is an electronic equipment of regularly recording audio,usually in a business situation. Most commonly telephone lines or business radio channels are recorded. This allows businesses to keep records, improve customer service, increase security, and decrease errors. Although Voice logging is identical with telephone recording, or phone recording, it includes also recording the radio and VoIP conversations. In a call center environment it is often called "agent monitoring" or "call logging" The word "logging" comes from the log of calls or audio files that is generated as each recording is made.

Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats.

As business interactions and communication have grown immensely over the past few years, and continue to do so, it has become increasingly important to record and document interactions. Depending on the nature of your business, you will have a different use for maintaining call records. Some of the various reasons could be policy compliance, quality assurance, government regulations, contention resolution, process evaluation, data mining and personnel training. Voice authentication records provide a world of information that could be the distinguishing point for your business. If your customer claims that he has called your support five times in the last month, you can verify the claim by searching through your voice records for content verification. You also need to be able to use multimedia features such as playback, rewind, pause, forward to search specific information. If there is a genuine issue at hand, you could perform a root-cause analysis and improve your processes to avoid a repetition. In addition, if the customer complains that your agent did not serve him/her well, you could review your training procedures for your agents to communicate more effectively. There are manifold issues like these that could impact your business. A good voice recording solution like IP voice logger enables you to eliminate potential threats to the credibility of your brand and your values by identifying and rectifying such loopholes.