IVR India - Baytalkitec

Interactive Voice Response (IVR) is a technology which allows a computer to detect voice and dual-tone multi-frequency signaling (DTMF) keypad inputs. IVR technology is used extensively in telecommunication, but is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems. In telecommunications, IVR allows customers to access a company’s database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the instructions.

IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. In telecommunications applications, such as customer support lines, IVR systems generally scale well to handle large call volumes.

IVRS India systems allow callers to interact with your communications system over the telephone. IVR is used to enable the caller to retrieve information from a database, enter information into a database, or both. IVR systems allow you to efficiently exchange information, reducing clerical processing.

An IVR system talks to callers following a recorded script. It prompts a response the caller to respond either verbally or by pressing a touchtone key, and supplies the caller with information based on responses made.

Advantages of using IVR

There are few advantages of using IVR payment gateways. It is supposed to be more secure as ‘phone tapping’ .
Using IVR payment gateway, one does not need a PC and internet connection to make any purchase or making payment. One just needs a mobile phone or telephone number. Since mobile phone or telephone number already is considered proven identity, it may serve the first level of security.

In developing countries like India, where internet and PC penetration is low, IVR payment gateway can help grow e-commerce as it owning phone is cheaper than owning a PC and internet connection. Also, internet connection may not be available all places any time. So, people can use their mobile or phones to make payments using IVR payment gateways.