Significance of Mobile Value Added Services in India

All services other than peer-to-peer calling come under Value Added Service in Telecom industry. This includes SMS & DATA services also. However as the industry is dynamic and growing, the definition of VAS changes from time to time. For example, many operators do not consider Peer-to-Peer SMS as part of VAS revenue since SMS as a product is now commoditized. Likewise data revenue is shown as a separate revenue stream by some operators.

The Mobile Value added services like music, ring tones and games which are called as entertainment VAS, are very popular and have contributed considerably to the growth of VAS in India. On the other hand, services like news and information on bank account, real estate, education etc. are known as Info VAS.

A third category of VAS which is emerging now is the M-Commerce VAS which allows consumers to conduct transactions like banking and payment through mobile phone. These services are in a very nascent phase now in India.

The revenue potential of these three types of VAS depends on apparent value and practical value. The perceived value is based on the intangible benefits like emotional benefits. In the case of CRBT, the perceived value is much higher than the actual value to the end user. Practical value on the other hand depends on the tangible benefits like the convenience and saving of time and money to the user. Presently the Indian VAS industry is driven by film, music and cricket based VAS which has a very high perceived value.

The VAS services are difficult to handle entirely in-house as it involves huge capex and manpower resource. This led to the involvement of multiple entities like Content owner, aggregator, and technology enabler in the VAS value chain.

Fax Server – Working principle and Advantages

Fax Server is an instrument which receives documents from users on your network, converts them to faxes, and then sends them over the telephone line or Internet. It also receives incoming faxes, stores them, and sends them along to individual users. Users on your network can send documents to the fax server in a couple of ways. They can mail them to the server or use a Web interface to upload the document to the server.

Uploading faxes through a Web interface requires special client software, but most fax software programs are not overly costly.

To obtain incoming faxes, the fax software can send users a mail with their fax document attached as a PDF file. Instead, users can often check the file directory where the faxes are stored on the server, or they can use client software to log in through a Web interface and view the received documents.

Fax Server Benefits

There are several advantages to a fax server setup. The first and most obvious is that employees don't have to leave their desks to fax; they can simply send and receive from their workstations. Secondly, fax servers can handle a good deal of fax traffic by storing and queuing up the documents that need to be sent. The server will send the faxes in the order in which it receives them.

Another key benefit is that since they are transmitted in digital form, documents don't have to be printed before they are faxed. This saves both paper and printer ink. What's more, incoming faxes can be printed on a standard printer, Providing more readability than documents printed on a fax machine.

Benefit of IP Contact Center over a Conventional Call Center

A competent client call-service has been a problem for many years already. Call-center service history on track long before VoIP and Unified Communications technologies appeared on the scene.

First thing is call-centers were based on traditional analogue phone systems. Operators worked in vast offices, with their phones allied to a PBX with call-center software.
Speedy computerization process of the late 80’s - early 90’s direct to a computer-to-telephone integration (CTI) that in its turn made possible integration of the call-center service with CRM-systems and other venture software.

Lastly, with the emergence of VoIP and Unified Communications technologies, call-centers were switched to IP-platform and call-center software obtained new features that allow processing customer requests received by e-mail, internet and so on. These all lead to the creation of IP Contact Centers that today dominate the IP-telephony networks market.

IP Contact Center – the Advantages of VoIP

The main aim of the IP Contact Center is to provide the business with an integrated platform dealing out all the client requests regardless of its source.

Another plus of an IP Contact Center is its geographical independence in deployment - the operator of your contact center only needs to be connected to your enterprise LAN to recognize and process client requests.

As an IP-Contact Center processes all the client requests with a unified IP-platform, it allows you to unify the client service business processes and manage them centrally. With a unified IP Contact Center, you don’t have to support several business processes for processing client requests, received from several sources.

Significance of Digital Voice Logger which Enhances Customer Services

Digital systems, also called as digital Voice logger, have become the broadly used and most in-demand alternative among the masses. These systems generally come with a proprietary box which is hooked into the phone system. Users can truly enjoy the reviewing of telephone recordings with these systems which are equipped with numerous advanced and impeccable features.

This information can be shared with your clients while hanging over the telephones. You can easily overcome such type of issues only after recording of all the discussions you have made during the telephonic conversation. An alternative, which is also known as voice logging, has hit the market today positively providing the users with the facility of recording audio files on a regular basis. With the help of these systems, you can record telephone lines or business radio channels.

Apart from providing the facility of keeping all your important records, this alternative is also helpful in increasing security as well as improving customer service. Digital Voice logger has become a common option for those who want to review telephone recordings precisely with desktop screen capture and quality.

Voice loggers can be defined through three categories. These categories may be analog tape systems, digital systems and Software only systems. There are number of businesses which prefer to go with the older model reel-to-reel tape in order to record multiple phone lines. These businesses also hook up individual cassette tape recorders to each individual phone. There is also a possibility of hooking up micro-cassette tape recorders to each individual one. Users have to pay extra on the maintenance of analog tape which is not found easily in comparison to digital systems.

Voice Logger-A Typical Solution To E-Business

Many important negotiations that happen on the phone often get lost in translation while being conveyed from one party to the next. And in certain cases, many might contain really sensitive or important information that has to be conveyed as it is. However, if the same is not done due to lack of a Voice logger system, it could lead to quite a lot of problems in the future. In fact, it might well be the deciding factor in a make-or-break situation for any business. But if such a system is in place, the benefits can be too many to count.

The important advantage of a voice logger system is obviously going to be the fact that one can have a proof of client conversations that can serve as reference in the times to come. This way, any issues or concerns that one might have can be discussed at any point in time taking the last conversation as a checkpoint. What's more, not only can this facility give you the privilege of recording telephone lines, even business radio channels can be archived.

One of the areas that have benefited most from the introduction of this feature has been the customer care department of top companies across the world. Digital voice loggers are frequently used to quote examples of customer queries, and how executives are supposed to tackle them. Believe it or not, this has actually been one of the key selling points of this feature, since almost all major brands have a customer care section. Even in case of outsourced projects, the contact centers can certainly use this feature as a necessary addition to ensure that quality is maintained on all counts, irrespective of the client or domain.

Video Conferencing a boom for real time communication

Video conferencing software is certain applications which installed on computers that allow a person to view the video of the person whom he is connected to. This is called as video conferencing, and it is the latest technology used in most companies for effective and real-time communication. This software allows two or more individuals to connect in a single conference video-call.

There are many complicated video conferencing software available whose installation and use can be quite costly. However, there are some free software which provide the same features as the expensive ones, and can easily be downloaded from the Internet. Such software are primarily beneficial and convenient for smaller companies. They are not suitable for large companies due to their technical limitations. Below are some video conferencing software reviews that you may refer to for choosing the one appropriate for your organization.

Most of the people consider Windows Live Messenger this application as the best video conferencing software. This software is most suitable if you want to chat with friends and work colleagues, or use any such online communication facility. It provides the user with superfluity personalization alternatives and numerous other communication features. You are able to communicate without any disturbances, be it video conferences, voice communication, or any other virtual method of communication. Moreover, it is absolutely free for download. There are many video conferencing software reviews that have rated this software as one of the best conferencing tools.

Yahoo Messenger also falls under the best video conferencing software category. It has amazing video chatting facilities and functions, instant messaging, file sharing, and voice communications. The main feature is the video conferencing ability which provides live video conference with an adjustable screen. It also provides an easy-to-use interface which contributes to convenient interface navigation. It is freely available for download on the Internet.

Digital Voice Logger - Making The Telephonic Conversation More Realistic One

Discussing important points over the telephones has become a trend of the present scenario. Sometimes you use the telephone to make a gossip with your friends, relatives or colleagues, while there is also a possibility of taking place an important conversation over it. So, how do you feel if your phone is disconnected instantly and you have missed the opportunity to record all the important points that are really important for your present project? Definitely, you would not like to stick with such things that can make this puzzle more complicated than before. The best idea would be to find an alternative that can help you to overcome such issues. Hence, the time has come when you need to know about such option also known as voice logging through which you can record audio file on a regular basis. The Digital voice logger helps you in reviewing the telephone recordings with an ease in the presence of desktop screen capture and quality.

The Voice logger systems record not only telephone lines, but they also work well when it comes to recording of the business radio channels. In addition to that, this method also helps its users in enhancing their customer service as well as increasing their security.

There are three major types of voice loggers. These types may be digital systems, analog tape systems and software only systems. Some businesses use the older model reel-to-reel tape when the responsibility of recording the multiple phone lines falls on their shoulders. Digital voice loggers, also referred to as digital systems, have a proprietary box which starts working when it is hooked into the phone system. These systems are available in the market with effective and impeccable features that make the reviewing process of the telephone recordings quite interesting. In addition, these systems also allow the users to enjoy the live conversations over the Internet, no matter whatever the distance is between you and your clients.

Fundamentals of Virtual Video Conferencing

A virtual video conferencing is used to deliver workshops, seminars or lectures to a large group of people over the internet by making use of Video Conferencing software. Webinars can be used for educational purposes, sales and marketing and even training. Usually there is one presenter delivering a message to the audience, with limited audience participation. Audience members may be invited to participate in a poll or survey, or ask questions.

Like a webinar, a "Webcast" is aimed towards a large audience and used for educational purposes, sales and marketing and training. Used mainly for announcements or broadcasting live events, Webcasts are typically much less of an interactive environment than a Webinar.

Also known as a "web meeting" or "online meeting" is basically a meeting held online. Most web conference applications allow you to share documents such as PowerPoint presentations, Word Documents, Excel Documents as well as multimedia files and slideshows. Unlike a webinar, web conferences are typically reserved for smaller audiences who are looking for more interaction and collaboration between attendees.

Here are some other options that most web conferencing software are providing

•Ability to share applications and presentations
•Unified web browsing
•Remote computer control
•File sharing
•Ability to poll participants
•Live or private chat
•Record and archive meetings

There are many different ways to define a "Video Conference". It all depends on how the technology is being implemented. In general, a video conference is a way to conduct meetings through the use of video.

"Browser-based Video Conference" - Communication between two or more locations using video and an internet connection. There is normally no expensive software or hardware to install.

• "Desktop Video conferencing": Video conferencing on a personal computer - Usually used by individuals or in a one-on-one meeting.

• "Multipoint Video conferencing": Video conferencing with more than two locations/sites.
• "Point to Point": A video conference between only two locations.
• "Point to Multipoint": A video conference from one location to many locations.

When the time comes for your organization to jump into the world of virtual conferencing and collaboration, it is important for you to know all of the different options that are available to you and which one will best suit your needs.

Defects of Voice Recognition Software

Voice Authentication software is becoming a popular method of inputting text on a computer. For those who have challenges with typing or a physical disability, being able to speak commands to a computer or send an email without having to press a key can make a computer vastly more enjoyable to use. However, voice recognition software is not without potential problems and disadvantages.

Incorrectness and Slowness

Many people cannot type as fast as they speak. In theory, this should make voice recognition software faster than typing for entering text on a computer. However, this may not always be the case because of the proofreading and correction required after dictating a document to the computer. Although voice recognition software may interpret your spoken words correctly the majority of the time, you might still need to make corrections to punctuation. Additionally, the software may not recognize words such as brand names or uncommon surnames until you add them to the program's library of words.

Vocal Strain

By using voice recognition software with IVR India, you may find yourself speaking more loudly than in normal conversation. In 2000, Linda L. Grubbs of PC World magazine reported that this habit could lead to vocal cord injury. Although there is no definite scientific link established between the use of voice recognition software and damage to the voice, talking loudly for extended periods always carries the possibility of causing strain and hoarseness.

Environmental Factors

The perfect environment for any voice recognition program is a quiet one, especially if you do not own a microphone that filters out ambient noise. In a loud environment, voice recognition software may fail to recognize your voice, and may even try to generate text from voices heard in the background. On the other hand, you can type with a keyboard in any environment.

The Success Tips of Business with the Inevitable Video Conferencing Technology

The accomplishment of your business greatly depends on your decision making skills and the time it takes to execute your solutions. This is where web-based Video Conferencing Software comes into play. Having a form of business communication that will allow you to meet with your team at the drop of a hat is well worth the investment, especially in today's globalized economy. related expenses, web-based video conferencing also offers the following advantages.

Instantaneous access to the clients – Your company brand greatly relies on the quality of customer service provided to clients. Face-to-face conversations will personalize the experience your clients have with your business. For organizations with clients in remote locations, travel costs can be over-bearing and a telephone call doesn't provide the same personal touch. Video conferencing allows your team members to instantly connect and communicate closely with clients around the world, while still maintaining the presence of face-to-face communication.

A way to conduct efficient business – An efficient business is a successful business. By implementing a cost reducing and time saving technology such as video conferencing, your business will be able to achieve maximum productivity with a minimum amount of wasted effort or expense. This will not only give you, but your business as well, a reputation for being innovative and resourceful, which means a lot in the eyes of clients, employees, partners and shareholders.

Less employee downtime – When employees are required to travel, your business is not only spending money on hotel, air fare and gas, but also losing money due to employee downtime. Downtime consists of the time employees take to drive to and from the airport, sitting in the airport lobby waiting to board, the time on the flight and the time spent commuting from the airport to the final endpoint. Video conferencing provides employers with the means to reduce downtime. Your employees can conduct meetings from their office and use the time that was spent commuting as time spent being productive.

Accelerated decision making and reduced time to market – Businesses rely on a constant stream of communication; being able to instantly connect and collaborate in the workplace will give your organization a leg up on the competition. Video conferencing has been proven to accelerate company decision making as well as reduce a product's time to market by allowing teams to instantly connect with each other.

Better industry impact and focus – Video conferencing provides your business with the tools needed to conduct meetings of high quality. With the ability to show PowerPoint presentations, survey and poll the audience and collaborate through a whiteboard or chat, your business meetings will have a much stronger impact on the attendees than a normal conference call.
Viable advantage – In today's globalized economy, having a competitive advantage over others in your industry will set you apart.

Video conferencing like 3G Video Conference empowers your business by giving you the ability to maintain a global presence. It gives you a greater market reach and allows you to provide better support for remote employees, ultimately allowing you to recruit and retain top employees, which in turn allows you to better serve your client base and grow your business.

Trusted brand image – When clients are able to put a face to a voice it gives them a sense of comfort in your business. The face-to-face interaction with video conferencing allows you to build that comfort level and build a trusted company brand. In general, people are more at ease when they are working with someone they know and more likely to become long term clients if they trust in your brand.

Reduced employee stress and enhanced quality of life – Not only is business travel damaging on a checkbook, it also causes undo stress. Constant business travel affects the work/life balance of employees and takes a toll on their sleeping patterns. This stress will show up in their daily work habits. Video conferencing can reduce employee stress and enhance their quality of life, making them both happier and more productive. Your employees are the face of your company; keeping them happy will have a direct result on your bottom line.
Easier management and access to globally scattered teams – If you run a business with multiple locations, either national or international, you may find it hard to manage your teams without physically being there. Video conferencing makes it easier to communicate and manage those teams. With the live video function, managers can connect with their teams across the world to coordinate projects and check in on work progress.

More desirable response time to immediate communication needs – Probably the most important benefit you can receive from video conferencing is the ability to meet with and interact with employees, prospects or clients at a moments notice. Video conferencing tools will help your company respond quickly to customer demands, provide instant customer support and attack all critical business issues as they arise.

Voice Logger – An Effective Tool in Telecommunications

Voice logger is a simple voice recording device which is used in a number of business settings. Also known as a telephone recorder, the Voice logger is used by many corporations to log and record discussions between clients and customer service personnel, salespeople and prospective clients, and also any telephone communication desired by the corporation. Emergency support systems, police departments and other public service organizations also frequently make use of voice logging recorders as part of basic operations.

There are two basic designs for the voice logger. One design is known as a vox mode recording format. This approach is often used for surveillance situations, as the recording process only initiates when the equipment picks up sound. Use of this type of voice logger is often preferred, as it eliminates the need to move through long periods of silence that may have occurred in between conversations.

A second option is the non-vox design. This is the most basic, and the oldest, type of voice logger technology. Here, the recording process is initiated and continues until the process is stopped, either manually or after a predetermined duration. Since this method does not rely on voice activation to trigger the recording process, this type of equipment creates an accurate record of how much time elapsed between active conversations.

Businesses sometimes use a voice logger as part of the training process for new salespeople or customer service personnel. As the new hire assumes his or her responsibilities, the logger may be used to ensure that the individual is following company policies and procedures when dealing with clients or prospective clients. The data obtained from the recording can be used to help refine and enhance the performance of the employee during those first few months of employment, helping to ingrain positive habits in the mind of the worker.

The Progression of the IP Contact Center

A contact centre is your primary line of customer service and customers will form their initial opinions of your business from the experience they receive.

IP contact center solutions make invaluable reports for managers to help them plan for quiet and busy periods, monitor and track queue and response times and evaluate individual agent’s performance.

The insight of a Contact center India is that it is a bulky bustling department in a head office. But this is not the case with IP and small companies now have the flexibility to operate a contact centre with just a few people whilst portraying the image that they are a large global company.

The multi-media contact centre using email, fax and phone is stepping up to the next level using real time communications on the agents desktop combined with real data, which can be integrated into Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications, a true next generation application.

The Microsoft Live Communications Server and the Mitel Live Business Gateway provides real time communication with a perceptive interface on the desktop and facilitates closer team working incorporating different ways of communicating, such as email, secure instant messaging, voice and video conferencing, and the ability to share documents. Imagine this scenario in a contact centre environment seamlessly bringing remote and office based agents together to answer a caller’s query in a first time resolution.

The significance of Ideal Offshore Call Center Solutions

Now, India has turn into the outsourcing hub of the world. As more and more organizations recognize the importance of focusing on their core competencies, they are turning to Indian offshore call center solution providers to manage their critical but non-core processes. This approach helps them fortify their brands and better manage their reactions to altering market dynamics.

Indian call centers offer a wide range of services like contact centre India that suit various customer needs. Whether you wish for to offshore the handling of customer inquiry calls or are looking for a call center that acts as a technical helpdesk, Indian call center companies can provide a solution that takes care of your exact needs. With their focus on putting customers first, Indian call centers have made India a front-runner in the global outsourcing arena.

India has extensive experience of working with diverse customers in different industries. Corporate giants in the United States, Europe, and Japan as well as many Fortune 500 companies are leveraging the expertise of Indian service providers to minimize costs without compromising on quality.

Offshore call center outsourcing to India offers the following benefits. Because of privatization and a severe reduction in the tariff of basic telecom, cellular, and internet services like video conferencing software and mobile advertising, India enjoys an infrastructural advantage like never before.

Global companies can leverage this to their advantage Indian offshore call center providers have the capability to provide a range of offshore call center services since they have exposure to working with clients in many different industries. They can give companies access to a specialized knowledge base.

Mobile Advertising- An Inescapable Business Drift

Mobile advertising is a type of advertising through cell phones or other mobile devices. It is a rift of mobile marketing.

Some thinks mobile advertising as closely related to online or internet advertising, though its reach is far greater - currently, most mobile advertising is targeted at mobile phones, that came estimably to a global total of 5 billion as of 2011. Notably computers, including desktops and laptops, are currently estimated at 2 billion globally.

In some markets, this type of advertising is most commonly seen as a Mobile Web Banner while in others, it is dominated by SMS advertising (which has been estimated at over 90% of mobile marketing revenue worldwide). Other forms include MMS advertising, advertising within mobile games and mobile videos or video portal, during mobile TV receipt, full-screen interstices, which appear while a requested item of mobile content or mobile web page is loading up, and audio advertisements that can take the form of a jingle before a voicemail recording, or an audio recording played while interacting with a telephone-based service such as movie ticketing or directory assistance.

The effectiveness of a mobile ad campaign including Voice loggers can be measured in a variety of ways. The main measurements are impressions (views) and click-through rates. Additional measurements include conversion rates, such as click-to-call rates and other degrees of interactive measurement.

Video Conferencing-An Innovative Technology In IT Infrastructure

The process of conducting a conference between two or more participants at different sites by using computer networks to transmit audio and video data is known as video conferencing.

The Video conferencing software is used for business and individuals by frequently in today’s fast-paced world. These video conferencing applications bring people together, forge successful collaborative meetings, and give long distance students the same opportunities as their counterparts in traditional classrooms.

Applications of video conferencing technology reach far and wide, and the market has much more potential for future innovation and growth. Along with reducing travel and training costs, increasing decision-making, and bringing remote teams together, video conferencing allows participants to see each other during meetings and is an excellent collaborative medium that can also integrate web-based systems. Desktop conferencing using web-based systems is much cheaper and can be more quickly configured than room-based video conferencing that takes place in a conference room. However, some companies continue to use room-based conferencing technologies for regularly scheduled meetings like board meetings, and use web-based conferencing systems like 3G Video conference for ad-hoc meetings or for multimedia presentations. In fact, a new conferencing technology, called presence, is being used with mobile devices: Blackberries, laptops, and cell phones. When the presence selection is made, users let the network know they are free so that colleagues can contact them for quick questions or for additional information.

Auto dialer – An inevitable gadget for Call centers

An auto dialer is an electronic device or equipment that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been recognized through the telephone exchange the auto dialer will pronounce verbal messages or pass on digital data like SMS messages to the called authority.

Auto dialer system is considered as a software program that can be used to call thousands of numbers automatically from a phone list or database. An auto dialer can typically be configured to leave messages for people on answering machines, receive touchtone or recorded responses, or merely dial the telephone numbers for an operator or agent. Some systems that perform a call transfer to an operator when a call is answered by a person is called as a predictive dialer. Auto dialers are widely used for customer support in call centers and telemarketing.

The technology behind the auto dialer is the ability to detect live human pickup and answering machine. Since there is no sign or hardware signal when a call is attended by an answering machine or voice mail system, auto dialer systems have to analyze incoming audio in order to make a prediction. At present, there is no algorithm that can achieve 100% accuracy for this facility.

Auto dialer is an essential system in all call center solutions and contact centers for quality monitoring, phone answering system, business phone solutions and agent performance management features that you will find in any contact center system, all integrated and bundled in one solution at a fraction of the cost.

3G VAS- A significant Mobile value added service

Mobile value-added services including 3G VAS are those services that provide segregation and the facility for mobile operators to charge a premium price. Mobile VAS include non-voice highly developed messaging services such as SMS, MMS, MIM and wireless data services based on wireless data bearer technologies such as WLAN, GPRS and WAP with VAS applications including mobile gaming facility. Mobile Value-added services is floating for exponential enlargement with more countries advancing towards 3G & 4G, enabling ever more services being offered over mobiles. The share of revenues from VAS is rising for telecom operators.

For mobile advertisers and operators, success of VAS has turn out to be important for their growth. This has led to a sharp focus on promotion & tie-ups and a somewhat limited focus on development of content. Most of the mobile operators are trying to innovate in their VAS contributions and create eye-catching differentiation for their offerings. Operators are facing intense competition and the margins from their voice businesses are very declining. Thus they are looking at VAS as the next sign for growth. It has become the flywheel of telecom development and a large mass of revenue for operators is likely to come from VAS services in the coming years.

Call Center Management-Baytalkitec

Today, call centers have become vital support channels for almost every organization. Call center solutions can assist any business to easily handling the customers, solve their problems, gather information and perform routine transactions in a cost-effective manner.

Call centers also help organizations to successfully sell their products and services. Since call centers play a central role in any company, it is necessary for any organization to invest in professional call center management solutions. An efficient call centre management solution can help an organization to satisfy customers and enhance revenue.

In most organizations, vital customer information is not made easily available. Well-organized contact center management solutions can help you access and use business critical customer information from any type of system, popular CRM packages and other sources.

If you provide call center services to your customer, it is important to find out if your call center agents are providing good and accurate services to your valuable customers. With an efficient call center operations management solution, you can effectively monitor the activities of your call center employees. A competent call center management solution can also help you track important key metrics, such as the length of calls, number of calls taken during an hour, the average speed of answer etc. Such information can help you measure the quality of service that your call center agents deliver. You can also identify agents who are not performing and provide more training to them. With such in-depth information, you can find out who are your best agents and route complex calls to such competent agents when needed.

IVR India - Baytalkitec

Interactive Voice Response (IVR) is a technology which allows a computer to detect voice and dual-tone multi-frequency signaling (DTMF) keypad inputs. IVR technology is used extensively in telecommunication, but is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems. In telecommunications, IVR allows customers to access a company’s database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the instructions.

IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. In telecommunications applications, such as customer support lines, IVR systems generally scale well to handle large call volumes.

IVRS India systems allow callers to interact with your communications system over the telephone. IVR is used to enable the caller to retrieve information from a database, enter information into a database, or both. IVR systems allow you to efficiently exchange information, reducing clerical processing.

An IVR system talks to callers following a recorded script. It prompts a response the caller to respond either verbally or by pressing a touchtone key, and supplies the caller with information based on responses made.

Advantages of using IVR

There are few advantages of using IVR payment gateways. It is supposed to be more secure as ‘phone tapping’ .
Using IVR payment gateway, one does not need a PC and internet connection to make any purchase or making payment. One just needs a mobile phone or telephone number. Since mobile phone or telephone number already is considered proven identity, it may serve the first level of security.

In developing countries like India, where internet and PC penetration is low, IVR payment gateway can help grow e-commerce as it owning phone is cheaper than owning a PC and internet connection. Also, internet connection may not be available all places any time. So, people can use their mobile or phones to make payments using IVR payment gateways.

Video Conferencing Software– Baytalkitec

A video conference or video conferencing software is a set of interactive telecommunication technologies which allow two or more locations to interact via two-way video and audio transmissions simultaneously. It has also been called visual collaboration. Videoconferencing varies from videophone calls in that it's designed to serve a conference rather than individuals.

Video conferencing software uses telecommunications of audio and video to bring people at different sites together for a meeting. This can be as simple as a conversation between two people in private offices (point-to-point) or involve several sites (multi-point) with more than one person in large rooms at different sites. Besides the audio and visual transmission of meeting activities, videoconferencing can be used to share documents, computer-displayed information, and whiteboards.

Video Conferencing is a conference between two or more participants at different sites by using computer networks to transmit audio and video data. For example, a point-to-point (two-person) video conferencing system works much like a video telephone. Each participant has a video camera, microphone, and speakers mounted on his or her computer. As the two participants speak to one another, their voices are carried over the network and delivered to the other's speakers, and whatever images appear in front of the video camera appear in a window on the other participant's monitor. It is usualluy used in contact centre solutions.

Multipoint videoconferencing allows three or more participants to sit in a virtual conference room and communicate as if they were sitting right next to each other. Until the mid 90s, the hardware costs made videoconferencing prohibitively expensive for most organizations, but that situation is changing rapidly. Many analysts believe that videoconferencing will be one of the fastest-growing segments of the computer industry in the latter half of the decade.

Simple analog videoconferences could be established as early as the invention of the television. Such videoconferencing systems usually consisted of two closed-circuit television systems connected via cable.

Voice Logger India - Baytalkitec

Voice logger is an electronic equipment of regularly recording audio,usually in a business situation. Most commonly telephone lines or business radio channels are recorded. This allows businesses to keep records, improve customer service, increase security, and decrease errors. Although Voice logging is identical with telephone recording, or phone recording, it includes also recording the radio and VoIP conversations. In a call center environment it is often called "agent monitoring" or "call logging" The word "logging" comes from the log of calls or audio files that is generated as each recording is made.

Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats.

As business interactions and communication have grown immensely over the past few years, and continue to do so, it has become increasingly important to record and document interactions. Depending on the nature of your business, you will have a different use for maintaining call records. Some of the various reasons could be policy compliance, quality assurance, government regulations, contention resolution, process evaluation, data mining and personnel training. Voice authentication records provide a world of information that could be the distinguishing point for your business. If your customer claims that he has called your support five times in the last month, you can verify the claim by searching through your voice records for content verification. You also need to be able to use multimedia features such as playback, rewind, pause, forward to search specific information. If there is a genuine issue at hand, you could perform a root-cause analysis and improve your processes to avoid a repetition. In addition, if the customer complains that your agent did not serve him/her well, you could review your training procedures for your agents to communicate more effectively. There are manifold issues like these that could impact your business. A good voice recording solution like IP voice logger enables you to eliminate potential threats to the credibility of your brand and your values by identifying and rectifying such loopholes.

Advantages of Call centre Solutions

A call centre is often operated through an extensive open workstation that include a computer system for each call centre agents and a telephone set/headset inter connected to a telecom switch, and one or more stations. It can be independently operated or networked with additional centres. Usually it is linked to a corporate computer network, including mainframe systems, microcomputers and local area networks. Further, the voice and data path into the contact centre are linked through a set of new technologies like computer telephony integration (CTI).

Advantages of Call Centre Soltions are


• Highly Skilled professionals, customer support and technical service representatives

• Enhanced market coverage

• Speedy ramp-up, launch, and roll-out of new campaigns

• Experience with programs similar to yours

• Rapid reply to market conditions

• Experts in Account management

• Excellent reporting capabilities

• Market testing capabilities

• Remote call monitoring

• Helpdesk Services and remote troubleshooting of IT-related queries

• Improved Transaction Processing and Remote Network System

• Efficient Accounting Services Call Centers

• End-to-end Processing Services

Call Centre Solutions - Technology

Call centre technology is advanced to great extent. The technologies comprising of speech recognition software enables computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, support automation and many other technologies to improve agent productivity and customer needs.

Database Systems Corp. (DSC) is a leading provider of call center technology which includes automated phone systems as well as call center outsourcing phone services. The phone systems are state-of-the-art computer telephony integration systems that include IVR (interactive voice response) and voice broadcasting features.
Computer Telephony Integration (CTI), is a concept that enables computers to know about and control phone functions such as making and receiving voice, fax, and data calls.

The integration of telephone software and computer systems is a major development in the evolution of the automated office. DSC is a leading provider of computer telephony phone systems and software.

Voice broadcasting is a mass communications technique that can send phone messages by computer to hundreds or thousands of call recipients at once. This technology has both commercial and community applications such as notification and call reminders.

DSC is a pioneer in the development of voice broadcasting systems and in providing voice message broadcasting services. To take an online tour, visit the voice broadcasting demonstration webpage. Also please view the sample voice broadcasting reports webpage.

Call Center Solutions - Baytalkitec

A call centre or call center is a centralized office used for receiving and transmitting a large number of requests by telephone. A call centre is handled by a company to administer incoming product support or information inquiries from costumers. Outgoing calls for telemarketing, telemedicine, and product based services, and financial services are also made. In addition to a call centre, contact centre such as collective handling of letters, faxes, live chat, and e-mails at one location is provided.

A call centre is often operated through an extensive open workstation that include a computer system for each call centre agents and a telephone set/headset inter connected to a telecom switch, and one or more stations. It can be independently operated or networked with additional centres. Usually it is linked to a corporate computer network, including mainframe systems, microcomputers and local area networks. Further, the voice and data path into the contact centre are linked through a set of new technologies like computer telephony integration (CTI).

Most of the companies uses call centre solution to interact with their customers. Examples include utility companies, mail order catalog retailers, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks, retail financial support, and sales support.

A contact centre, also called as customer interaction center is a central point of any organization from which all customer contacts are managed. Through contact centers, valuable informations about companies are passed to appropriate people, it can be tracked. It is basically a part of company’s customer relationship management (CRM). Today, customers contact companies by calling, emailing, chatting online, visiting websites, faxing, and even instant messaging.